Impacts of COVID-19 on the Hospitality, Travel and Leisure sector

Updated: Oct 22, 2021




Article by PwC UK September 28, 2021


In collaboration with Women in Hospitality, Travel and Leisure (WiHTL) and The MBS Group, we’ve carried out research looking at the impact of coronavirus (COVID-19) on the hospitality, travel and leisure sector.


This report includes findings from an extensive survey conducted by PwC earlier this year of 1500 hospitality, travel and leisure (‘HTL’) employees exploring the impact of COVID-19 from their perspective, with a particular focus on gender and ethnicity. The survey sought to understand how the pandemic had affected them and whether they felt inclusion and diversity had taken a back seat as HTL organisations have had to make tough decisions in their struggle to survive.

With the Black Lives Matter movement having further heightened the spotlight on inequality and discrimination, the survey also sought to find out how they felt HTL organisations have responded.


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